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Troubleshooting

The first thing you would do if you are experiencing problems, is to check the Files app built-in diagnostics. This operation will specifically check for server/PHP functionality required by Files app for certain features. Access your diagnostics in browser by appending ?check=1 to your Files app url.

https://yourwebsite.com/?check=1

See demo: demo.files.gallery/?check=1

Support

For support, please post questions in forum.files.gallery:
Support forum